وظائف خالية مسئول إدارة جودة - Retention Operation and Quality Governance Advisor - السادس من اكتوبر - الجيزة
يوم كامل
• Data Collection & Analysis: Gather, organize, and analyze customer-related data to derive insights and trends that impact customer satisfaction and service quality.
- 3 سنوات خبرة على الأكثر
- مؤهل عالي
- تسويق ومبيعات
• Customer Behavior Analysis: Identify patterns in customer interactions, complaints, or inquiries to understand common issues and areas for improvement in service delivery.
• Performance Metrics Tracking: Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores to assess customer care efficiency
• Report Generation: Create reports and dashboards presenting analytical findings, trends, and recommendations to enhance customer care strategies and operations.
• Collaboration: Work closely with customer care teams, leveraging data-driven insights to improve processes, customer engagement, and issue resolution.
