وظائف خالية it helpdesk-مسئول دعم فني - مدينة بدر - القاهرة
يوم كامل
Responsibilities
- سنتان-5 سنوات خبرة
- مؤهل عالي
- تكنولوجيا معلومات واتصالات
Respond to tech inquiries via email, through online chats, over the phone, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members
Skills and qualifications
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Preferred qualifications
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar customer support role
