وصف الوظيفة
Duties and Responsibilities
- Maintain helpdesk support and resolve problems to the end user’s satisfaction.
- Check and respond quickly and effectively to requests received through the IT helpdesk and Phone and remote support for end users.
- Installing and configuring computer hardware, software, systems, networks, printers, operating systems, screens, and scanners and reviewing the inventory of all equipment.
- Coordinate PC setup and deployment for new employees using standard hardware, images, and software.
- Carry out timely workstation hardware and software upgrades as required.
- Troubleshoot the network services (printing, email service, and Internet access)
- Operating audiovisual equipment and assisting in organizing events.
- Record events, problems, and their resolution in the ticketing system.
Job Requirements
- Bachelor’s degree in computer science or information system
- 2-3 years of experience
- Ability to troubleshoot complex hardware and software issues
- Strong knowledge of Windows operating systems.
- Proficient in troubleshooting hardware, software, and network issues.
- Excellent communication skills.
- Good command of both written & spoken English.
- سنتان-3 سنوات خبرة
- مؤهل عالي
- تكنولوجيا معلومات واتصالات