وصف الوظيفة

The Following Are Typical Duties
· Provide technical support to users of IT services our corporate
· Assist users with problems related to computer and communications services, including operating systems, local area network (LAN) services and various applications packages
· Gather data and perform diagnostic techniques to help identify solutions to problems
· Monitor the resolution of users' problems; expedite problem resolution efforts and coordinate with vendors and other technicians to resolve problems with telecommunication services, computer hardware, software and procedures
· Serve as a principal point of contact for resolving user questions or problems concerning IT automation systems, software and/or hardware problems, password violations, and telecommunications trouble and work orders.
· Determine the exact nature of the problem (e.g., routine, non-routine, user error, faulty data lines, equipment malfunctions, software malfunctions, etc.) in order to provide or assist technicians, specialists and users with solutions to problems, and if you can’t solve it escalate to second line support
· Collect information from callers to be used in the troubleshooting and workstation and/or printer services.
· Performs other duties as assigned.
Job Requirements
An Associate’s degree and 4+ years of relevant IT technical support experience is preferred. Candidate will possess COMPTIA A+ and MCSE windows server 2016 is preferred
The Ideal Candidate Should Be Familiar/have Experience With
· Windows Operating Systems (OS), Microsoft Office, networking principles.
· Systems and Security Center Configuration Manager (SCCM) is preferred
· LAN/WAN systems and the Process Data Acquisition and Recording systems
· Workstation image creation and image management
· Workstation roll-out and re-build, configuration
· Maintenance of computer equipment, workstation and printer troubleshooting and repair, telecommunications and teleconferencing equipment.
· Strong interpersonal and IT troubleshooting skills.
· Windows Server 2016 Directory Services and an other built in server Like DNS , DHCP , File Service ………………..
· Google G-Suite Services
· Cisco CCNA.
· CCNA Security
· Cloud Computing and Virtualization Concepts is preferred