وظائف خالية customer service-مسئول خدمه عملاء - التجمع الخامس - القاهرة
يوم كامل
- سنتان-5 سنوات خبرة
- مؤهل عالي
- تسويق ومبيعات
Order Management
Process customer orders received via phone, email, or online platforms.
Verify order details, payment status, and shipping information to ensure accuracy.
Track orders and provide customers with regular updates on order status.Customer Support
Address customer inquiries regarding product availability, delivery timelines, and order issues.
Resolve complaints related to delayed or incorrect shipments, damaged items, or returns.
Guide customers through the returns and exchange process in compliance with company policies.
Collaboration and Coordination
Work closely with the logistics, warehouse, and sales teams to ensure orders are fulfilled accurately and on time.
Escalate unresolved issues to the appropriate team or supervisor for a swift resolution.
Documentation and Reporting
Maintain accurate and up-to-date records of customer interactions, order details, and resolutions in CRM systems.
Prepare regular reports on customer complaints, delivery issues, and order fulfillment metrics.
