Ensures that work is carried out in line with RAYA working instructions, operating procedures and policies
 Executes repair work diligently and in line with promised deliverables and within standard operating procedures
Ensures that Mobile troubleshooting guidelines are observed
 Operates with QMS, EMS, OHAS Req. and ESD Req. standards
 Ensures that work is carried out efficiently at high quality and within the budgeted time limits for the job
 Ensures that data and other information is dealt with accurately and in line with standard practice
 Ensures correct and efficient utilization of resources (tools, spins, etc) as per job requirements
Strives to maintain customer satisfaction and to generate repeat work
 Impacts on the work of other colleagues and more particularly on the work of those that are involved in customer care (e.g. customer care reps)
 Technical and theoretical know-how on GSM
 Technical and theoretical know-how on ESD
 Technical know-how on trouble-shooting
 Understanding quality of repair and its impact on revenues and profit
 Communication Skills
 Presentation Skills
 Leadership Skills
 Time Management
 Diagnostic skills within repair time frame
:Language Skills
Arabic
English
Bachelor degree in Engineering  (Major : Electronics and Communication)
Minimum BA grade of “Good”