وصف الوظيفة

• Respond to Inquiries: Efficiently handle customer inquiries via phone, email, chat, or social media, ensuring prompt and courteous responses.
• Resolve Issues: Investigate and resolve complaints or issues, escalating when necessary, to ensure customer satisfaction.
• Order Processing: Assist with order placements, cancellations, refunds, and exchanges, following company policies.
• Product Knowledge: Maintain a deep understanding of the company’s products or services to answer questions accurately.
• Record-Keeping: Accurately document interactions and customer data for tracking and reporting purposes.
• Feedback Collection: Gather feedback and report on recurring issues to help improve products, services, or policies.

:Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Three years Proven experience in customer relationship management.
• Strong analytical skills with the ability to interpret data and make actionable recommendations.
• Excellent communication and interpersonal skills.
• Familiarity with CRM software and tools.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and collaboratively in a team environment.

تفاصيل الوظيفة

• الراتب الأساسي:قابل للتفاوض - جنية
• عدد الاماكن المتاحة:غير محدد
• مجال الوظيفة:وظائف مبيعات
• نوع الوظيفة:صباحي
• السن المطلوب:21 - 45 سنة
• السكن:غير محدد

مميزت الوظيفة

• وسائل النقل:غير محدد
• الضمان لاجتماعي:غير محدد
• التأمنات الصحية:غير محدد
• التغذية:غير محدد
• وقت إضافي:غير محدد

كلمات مفتاحية

• وظائف
• خالية
• ممثل
• خدمة
• عملاء
• Customer
• service
• representative
• الشيخ
• زايد
• الجيزة