·  Respond to Inquiries: Efficiently handle customer inquiries via phone, email, chat, or social media, ensuring prompt and courteous responses.

·  Resolve Issues: Investigate and resolve complaints or issues, escalating when necessary, to ensure customer satisfaction.

·  Order Processing: Assist with order placements, cancellations, refunds, and exchanges, following company policies.

·  Product Knowledge: Maintain a deep understanding of the company’s products or services to answer questions accurately.

·  Record-Keeping: Accurately document interactions and customer data for tracking and reporting purposes.

·         ·  Feedback Collection: Gather feedback and report on recurring issues to help improve products, services, or policies.

Qualifications:

·         Bachelor's degree in Business, Marketing, or a related field.

·         3 years Proven experience in customer relationship management.

·         Strong analytical skills with the ability to interpret data and make actionable recommendations.

·         Excellent communication and interpersonal skills.

·         Familiarity with CRM software and tools.

·         Detail-oriented with strong organizational and multitasking abilities.

·         Ability to work independently and collaboratively in a team environment.