وظائف خالية مهندس دعم فني (technical support) - المقطم - القاهرة
يوم كامل
- سنتان خبرة على الأكثر
- مؤهل عالي
- عمارة وهندسة
Technical Support Engineer is required at Kanawat for Trading and Distribution (Samsung & Nokia Distributor – Kanawat Stores – Home Appliances) Mokattam
Responsibilities*
To provide a professional first technical point of contact for the customer
· Manage all repair Process with Technician
· Manage Receiving the faulty devices from customer service and check the documents and decide the needed action (repair, reject, DAP)
· Provide updates as needed to the customer in order to meet performance objectives
· Contact with Suppliers to solve any technical issue & claims
· Mange Spare parts requests from warehouse
· Document all troubleshooting and a case management actions· Job Specifications:
· Education: Bachelor’s degree : Electronics and telecommunications Engineering
· Experience: 0:2 Years’ Experience
V.Good English, Oral / written Abilities
Excellent communication and presentation skills.
Organizational and time-management skills for meeting deadlines in a fast-paced environment
