Overseeing Export Operations: Take charge of all export-related activities.
    Inquiry Form Preparation: Create inquiry forms for Full Container Load (FCL) and Less than Container Load (LCL) shipments.
Liaising with Overseas and Local Agents: Communicate with international and domestic agents regarding freight inquiries.
  Collaboration with Local Shipping Lines and Agents: Interact with local shipping companies and agents for freight inquiries and arrangements.
  Client Coordination: Coordinate with clients, providing them with quotation formats and addressing their inquiries.
   Agent Coordination: Engage with agents, utilizing agent inquiry formats and ensuring smooth communication.
   Collaboration with Third-Party Logistics Providers (3PL): Coordinate with 3PL providers, utilizing specific inquiry formats.
 Miscellaneous Operational Tasks: Handle various operational duties as required.
   Rate Distribution: Regularly send freight rates to clients.
   Document Management: Coordinate with the team to address any missing documents in files and update the system accordingly.
   Credit and Debit Notes Handling: Receive credit and debit notes, forwarding them to the accounts department.
   Accounts Coordination: Collaborate with the accounts team regarding payables and receivables related to export operations.
   File Management: Open and close files in the system and following end to end, maintaining both electronic and hard-copy records
  Data Entry: Enter all relevant data into the system accurately.
   Reporting: Provide reports to the head of the freight department and other relevant departments as needed.
  Document Reception: Receive and manage export-related documents.
 Registry Maintenance: Maintain a registry of all export-related documents.
  Arrival Notification: Send arrival notifications to relevant parties upon shipment arrival
  Ensure smooth and timely process flow and updating the customer by email.
  Track and trace shipments as required.
  Utilize Process Monitors and Workflows on daily basis
 Ensure documents are timely sent customers or 3PL.
 Meet compliance at all times to regulations.
  Understand department process flow, constantly looking for areas of improved efficiency
  Coordinating with customers in case of missing documents in files and updating in system.
 
And other miscellaneous operational tasks